SHIPPING AND DELIVERY

Doyoueven is based in Melbourne, Australia but ship worldwide.

We deliver to over 200 countries; including the USA, Canada, United Kingdom, Asia and certain countries around Europe.

Shipping times and costs will vary depending on your delivery location and shipping method.

Doyoueven sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative from date of dispatch, not the date of order.

Please be aware that International orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

If you would like to know where you can track your parcel once it arrives in your country, you can find it here.

SHIPPING TIMES

All pricing is displayed in AUD

Still don’t see what you’re looking for? Check out our FAQ’s page

DOYOUEVEN RETURNS POLICY

We hope that you’ll love your Doyoueven pieces… But in the event that you are unhappy with your purchase, we offer a 30 day returns policy.

• Full price & sales* items can be returned for a full refund less shipping within 30 days of receipt of product.
• We are unable to offer exchanges for wrong size, you can however return for a credit note and repurchase the correct size.
• Returns must be received in their original, unworn condition, with all packaging, tags and labels attached. Doyoueven reserves the right to refuse returns that do not comply with company standards and will return the garments at the customers own expense.
• Return shipping is payable by the customer. We recommend using a prepaid, traceable method to ensure safe delivery. Doyoueven takes no responsibility for missing parcels without proof of delivery.
• Credit notes will be issued once returns have been received and approved for credit.
• Credit notes are valid for 12 months from the date of issue.

*this does not include final sale items

To initiate a return please email returns@doyoueven.com with your order number and reason for return and a member of our team will be in contact with the next steps to lodge your return.

What do I do if I’ve received a faulty / wrong item?

• If you have received/have a faulty item, please email our support team at returns@doyoueven.com for further assistance.
• Products will be eligible for a refund or replacement if they involve a manufacturing fault, have been damaged during shipping or the incorrect product has been received.
• A faulty product is considered faulty or not acceptable quality if:
  1. - It is unfit for purpose.
  2. - It is significantly different from the description or sample.
  3. - It is received with damages on arrival.
  4. - The sizing / measurements do not match the size chart of the garment (this is not an incorrect size choice)

Please note that general wear and tear over time and damage caused by neglect, misuse or incorrect washing is not considered a manufacturing fault.

Still don’t see what you’re looking for? Check out our FAQ’s page

ORDER TRACKING

All orders sent from Doyoueven are sent via a traceable method, upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

Orders are dispatched between Monday - Friday 9.30am - 5.30pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

WRONG SHIPPING ADDRESS OR ORDER PLACED

We aim to process orders super quickly in our warehouse so usually we cannot change or cancel orders placed. However, you can contact our friendly customer service team via live chat, email or DM and we will try our best to assist you where we can.

If we can’t assist with cancelling or changing your order, our returns policy is super easy (and yes we do refunds!).

What do I do if I’ve received a faulty / wrong item?

CUSTOMS AND IMPORT DUTIES ON INTERNATIONAL ORDERS

Please be aware that International orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

Still don’t see what you’re looking for? Check out our FAQ’s page

PAYMENTS

Doyoueven wants to make your experience as easy as possible, which is why we use a multi-currency platform allowing you to shop & check out in your own currency - goodbye conversion rates.

The currencies supported via our multi-currency gateway are:

1. - Australian Dollar (AUD) (this is our default currency)*
2. - United States Dollar (USD)
3. - Canadian Dollar (CAD)
4. - Pound Sterling (GBP)
5. - Euro (EUR)
6. - Hong Kong Dollar (HKD)
7. - Japanese Yen (JPY)
8. - New Zealand Dollar (NZD)
9. - Singapore Dollar (SGD)

*if you don’t see your currency above, you will be charged in our default currency AUD

Our preferred secure third party gateway provider is Stripe for processing all online transactions. Using a third party gateway means all your sensitive information cannot be accessed.

We accept payments from the following merchants:

1. - Maestro
2. - Mastercard
3. - Visa
4. - PayPal
5. - AfterPay (AUS / NZ only currently)
6. - Google Pay
7. - Apple Pay
8. - New Zealand Dollar (NZD)
9. - Singapore Dollar (SGD)

We are working on US Afterpay ;)

Still don’t see what you’re looking for? Check out our FAQ’s page